Diyalo is a non-governmental & not for profit organization, dedicating itself to develop and uplift rural communities mainly through the empowerment of women and children. The organization was established in 2008 A.D. with 7 women as board members and from the date of the establishment, it has focused itself on the upliftment of women and children in rural communities where development indicators like gender equality, children education, health and hygiene, law and order needs improvements or interventions. This organisation drives awareness, provides basic vocational training and builds capacities in communities, hence enabling the growth in the socio-economic status of the community and ensuring steady development. Till date, Diyalo has completed 20+ projects across the entire district of Syangja, with SUAAHARA project funded by USAID being the largest of the group.
Diyalo has established meticulous processes and operating structures to manage and run large scale projects in Syangja district. Diyalo utilizes its internal capacities, opinions from experts, knowledge of local landscape and collaborates with relevant governmental or non-governmental stakeholders to run assignments or projects throughout the district. Over the course of 20+ projects that have been completed by the organization, board members and employees of Diyalo have garnered more than 10,000 hours of working experience. These experiences help Diyalo mobilize its capacities to perform the task at hand on time and at best quality.
Quality of deliverable is of utmost importance to the organization. Hence, the organization follows a structured internal and external quality monitoring processes, which has been crucial in the success of the projects that were executed by Diyalo.
Collaborations with local government/DDC
Diyalo has already established working relations with local governmental institutions like Municipality, VDCs, DDCs and other specialized entities like Health Posts and another district-level central government’s office. A large number of projects had the NGO collaborate with these instructions at various stages of the project, including planning, execution, monitoring and hand-over. These relations are vital to Diyalo’s success in executing large-scale social projects.
Collaboration with other development agencies in the district
The NGO seeks collaboration with other development agencies in Syangja to bring synergy to the overall program. Diyalo seeks opinions from subject matter experts from other organizations, as required, to ensure that the quality of the deliverables is at par with the expectations. Diyalo has already established relations with multiple NGOs that operate in Syangja to share information and knowledge mutually, with aims to learn from past experiences of other organizations and involve them as required.
Quality evaluation processes of the NGO
The works carried out by the NGO are supervised and evaluated internally by the executive committee of NGO. NGO committee members evaluate periodic progress reports that are submitted by the Internal or external monitoring team, details of which are provided below. This evaluation process involves, but not limited to, weighing the progress made against a standard progress and performance indicators that were set by the board member during the planning phase of the project.
Apart from project-specific evaluation meeting, regular meeting of the executive member of NGO is proposed at least 6 times annually, where the board member evaluates overall progress of the NGO.
Additionally, for special cases – especially when an in-depth analysis is required committee forms and mobilizes technical committees in the field. Members of the technical committees are chosen on a case to case basis.
- Internal Monitoring: Carried out by monitoring executives that are employees of Diyalo. Team members are assigned by the executive board members on a project to project basis. Monitoring team submit periodic reports to the board meeting of the
- External Monitoring: Some projects also involve external monitoring, most of which is done by representatives of the funding agencies. Reports by the external monitoring team are submitted to the executive board members.
Diyalo provides regular updates, documentation and reports to the client, as required by the project. Typically, following processes are followed.
- For every project, the following two reports are prepared by the manager of the individual project on a monthly basis
- Current month’s progress report
- Overall project progress report
- These reports are evaluated by the executive board members before submitting it to the designated representative from the client
- If required, these reports are shared to agencies like DDC, Municipality, LGCDP or other contributing
- At the completion of the project, a Project completion report is submitted to the client and other contributing stakeholders
Diyalo collects feedbacks from the client and contributing stakeholders after submitting each of these reports. Collected feedbacks are helpful in improving quality of deliverables.
Public auditing processes
Diyalo publicly shares its progress report through paper or non-paper media on a regular basis. The financial aspects of the NGO are also made available to the public bodies on a regular basis. Below are some of the practices that are followed by Diyalo.
- Annual report of NGO is shared to the relevant shareholders and public bodies, including but not limited to, DDC, SWC, and donor
- Project-based public hearing & dialogues with the related stakeholders are carried out, as
- The details of this project including the technical and financial part, are shared and discussed with relevant
- The work plan and work progress of projects are disclosed through citizens’ charter, public
- For project-based information sharing, reporting and sharing requirements stipulated by the client are strictly